Leadership Without Excuses
Everybody talks about the need for more accountability. Real leaders take away excuses.
There are three kinds of people. Saints are always accountable. Sinners never are. But most people are Save-ables. They're only human. Which means they can't read minds, they're selfish, and frequently delusional. What to do? The most effective leaders produce Saint-like performance from their Save-ables by creating the three conditions of accountability.
- Communicating clear and credible expectations.
- Creating compelling consequences
- Keeping the conversation grounded in truth and reality