Shifting Culture for Competitive Advantage
Your organization’s culture is either an asset or liability. It helps
business performance…or hurts
it. We help leaders make bad cultures good and good cultures great. Measurably. Sustainably.
Know / Feel / Do® Culture Metric
You can’t manage what you can’t measure. That’s why we help top teams develop a culture metric that’s a reliable leading indicator of actual business performance. This solves a big problem for those who know culture is important, but currently manage it sub-optimally as something abstract, HR-owned, and leader-supported. With reliable, fit-for-purpose culture metrics, you can elevate culture-shifting as a leader-owned, HR-supported
strategic initiative. That’s great for HR. Great for everybody.
Strong, Steady Signals on Five Frequencies®
Where does culture come from? Intentionally or not, through signals leaders broadcast on Five Frequencies.
- Their decisions and actions
- What they reward and recognize
- What they tolerate (or don’t)
- How they show up informally
- And, last, formal communications
We help leaders broadcast stronger, steadier signals on all Five Frequencies—transforming their culture into a source of competitive advantage.
Managing Moments of Truth®
When employees know what it means to “do the right thing” but productivity, fear, or other pressures tempt them to do something else, that’s a Moment of Truth. Our tailored Moments of Truth exercise—effectively applied in nuclear power, airlines, health care, finance, law enforcement, and other fields—reliably strengthens culture while minimizing operational and reputational risks.
Plus One CX®
Everyone’s measuring CX with NPS…which is great. But the math and methodology make it hard to translate NPS into practical guidance for most employees. Our simple alternative—based on the science of “expectancy violations”—reduces the employee-facing equation to nothing but +1s, 0s, and -1s. In company after company, the intuitive simplicity of +1 engages the hearts and minds of even the skeptical, enlisting all your employees more effectively in your efforts to lift NPS.
Adopting agile ways of working? Too bad they won’t boot up on your old culture’s operating system. We’ve got the data and know the mindset and culture needed to sustain agility. With speed and scale, we can help you shift from the culture you have
to the agile culture you need.