In the new normal, you don’t need your old engagement survey. Learn why…
Shifting Culture for Competitive Advantage
Your organization’s culture is either an asset or liability. It helps business performance…or hurts it. We help leaders make bad cultures good and good cultures great. Measurably. Sustainably.
Know / Feel / Do® Culture Metric
You can’t manage what you can’t measure. That’s why we help top teams develop a culture metric that’s a reliable leading indicator of actual business performance. This solves a big problem for those who know culture is important, but currently manage it sub-optimally as something abstract, HR-owned, and leader-supported. With reliable, fit-for-purpose culture metrics, you can elevate culture-shifting as a leader-owned, HR-supported strategic initiative. That’s great for HR. Great for everybody.
Strong, Steady Signals on Five Frequencies®
Where does culture come from? Intentionally or not, through signals leaders broadcast on Five Frequencies.- Their decisions and actions
- What they reward and recognize
- What they tolerate (or don’t)
- How they show up informally
- And, last, formal communications
Managing Moments of Truth®
When employees know what it means to “do the right thing” but productivity, fear, or other pressures tempt them to do something else, that’s a Moment of Truth. Our tailored Moments of Truth exercise—effectively applied in nuclear power, airlines, health care, finance, law enforcement, and other fields—reliably strengthens culture while minimizing operational and reputational risks.
Plus One CX®
Everyone’s measuring CX with NPS…which is great. But the math and methodology make it hard to translate NPS into practical guidance for most employees. Our simple alternative—based on the science of “expectancy violations”—reduces the employee-facing equation to nothing but +1s, 0s, and -1s. In company after company, the intuitive simplicity of +1 engages the hearts and minds of even the skeptical, enlisting all your employees more effectively in your efforts to lift NPS.
Jeff Grimshaw has worked with senior leaders for more than 25 years. Along the way he’s helped hundreds of executives—across six continents—to align people, strategy, and culture in support of important business outcomes. Jeff is the co-author of two books and has also published articles in Chief Executive Magazine, Chief Learning Officer, Conference Board Review, Strategy and Leadership, and other journals. Most recently, he advocated in 
Jennifer Landis leads MGStrategy’s research practice. She helps organizations and leaders measure the impact of their alignment and culture-shaping efforts so they can double-down on what’s working and recalibrate on what isn’t. Working with Jennifer assures a painless measurement process and a product that delivers actionable and compelling data. In addition to running around after her three young children, Jennifer sings in her church choir and volunteers with programs that benefit kids in her community. Contact Jennifer at .
Tanya Mann helps leaders deliver business results. With her support, her clients have built high-performing teams and cultures of accountability, confronted risks and brutal facts, built collaborative partnerships, and led sustainable change. She has built a reputation as an engaging but fiercely outcomes-driven partner. Tanya earned her Master’s Degree from the University of Texas, where she taught and did research. She has published in academic journals and contributed chapters to graduate textbooks on organizational alignment. Contact Tanya at .
Lynne Viscio architects culture-shaping strategy for leaders and top teams. She brings her 25+ years of business experience as she works with clients from problem identification to customized design through to successful implementation, making sure they are equipped for long-term, sustained results. She has graduate degrees from the University of New Hampshire, New York Medical College, and Temple University. Contact Lynne at .