Strategy Alignment
We help top teams answer the three big strategy questions: (1) Where are we going? (2) How will we get there? (3) Over the course of the journey, how will we stay on track (and get back on track when we run into problems)? After the top team is aligned on the answers, we help them align and engage
the rest of their organization—so that everyone is moving in the right direction.
Culture (Re)shaping
Your organization’s culture is either an asset or liability. It
helps business performance…or
hurts it. We help leaders make bad cultures good and good cultures great. Measurably. Sustainably.
Know / Feel / Do® Culture Metric
You can’t manage what you can’t measure. That’s why we help top teams develop a culture metric that’s a reliable leading indicator of actual business performance. This makes it possible to apply the Deming Cycle (Plan-Do-Study-Adjust) to culture-shaping efforts. So working on culture is never just a “check-the-box” HR initiative. Instead, the leaders we work with treat culture-shaping as a serious business process that’s explicitly designed to produce competitive advantage.
Strong, Steady Signals on Five Frequencies®
Leaders shape culture, intentionally
or not, through signals they broadcast on Five Frequencies.
- Their decisions and actions
- What they reward and recognize
- What they tolerate (or don’t)
- How they show up informally
- And, last, formal communications
We help leaders broadcast stronger, steadier signals on all Five Frequencies—so they shape a culture that helps them deliver targeted business results.
Moments of Truth & Tradeoff®
When employees want to “do the right thing” but other pressures tempt them to do something else…that’s a Moment of Truth & Tradeoff. Our customized, leader-led, Moments of Truth & Tradeoff exercise prepares employees and teams for these situations. As a result, employees “know what to do when they don’t know what to do” and feel confident that when they demonstrate the right behaviors their leader will have their back. The payoff? You’ve strengthened culture while minimizing operational and reputational risks.
Lean-Principled Change Management™
Implementing a high-stakes initiative? Every leader who’s been around the block twice knows the importance of effective change management. But conventional paint-by-numbers approaches often waste time, dollars, attention, and energy. Our approach to change management applies Lean Principles—so leaders feel confident about two things: (1) getting people on board; (2) maximizing ROI along the way.